Turn your frown upside down and don’t panic when your plugin gets bad reviews.
Now that I’ve said it, I’m doomed, but I haven’t run into any major issues with WP 3.4 beta. Actually, I’m using it on this site right now.
When getting tech support, never say you’ve tried everything, because you never have.
When you say ‘this is broken, fix it!’ that’s probably not what’s going to happen. User expectations, process comprehension, and a little understand goes a long way.
How it works, and your unrealistic exceptions about it.
It’s not a problem with thinking, but a problem with understanding and lack of knowledge that causes repetition. If you don’t know exactly what you want, it’s hard as hell to ask for it.
After a big release changes functionality and design, a lot of people will complain. ‘OMG! Things CHANGED!!!!’ Mostly they’re mad about how their clients are complaining, but … shouldn’t you have warned them in the first place?
While we all design open source, there’s a point at getting in on the changes and it’s not beta testing. Testing begins earlier, and your responsibility depends on who you support.
Who should be responsible for backups on the web? The app you use, the server, or you?
Why I tell people to make their own topics on any support forum.
“If you know what to do and you don’t do it, there you bloody well are, aren’t you?”
At the very end of the day, there is but one person who remains responsible for your site. You.