Tag: support
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On Saying No
Saying no and hearing no is never simple.
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Poor Support Experience
An experience in no-communication from the unlikeliest source. Apple.
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The Details of Your Life
Your pain doesn’t really make anything go any faster.
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Make or Break Yourself
How you react to adverse situations is what makes or breaks your business, not the fact that you had one in the first place.
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Mailbag: Why Don’t You Tell People How To Contact You?
When you ask for help, consider how you ask. If you’d pay for the result, start with that.
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Coding My Own Dogfood
Your pull request is more than a bug fix, it’s a promise.