We are, for the most part, accustomed to getting our way. We have a problem, we contact support, they fix it. Once in a while, however, support says 'No.' I'm sorry, I can't do that, Dave. There …
support
Poor Support Experience
I broke my watch. I have an Apple Watch with the Sapphire glass screen, and I broke the glass. For reasons that are frustrating, I don't have AppleCare+. The short version is that I didn't realize I …
The Details of Your Life
Becuase it's my son's birthday this week, can you please do X faster? I get emails like that a lot. It has to do with the nature of my volunteer work. It doesn't really matter what the actual, …
Make or Break Yourself
How you react to adverse situations is what makes or breaks your business, not the fact that you had one in the first place. Taylor Swift recently penned an open letter to Apple Music. To Apple, Love …
Mailbag: Why Don’t You Tell People How To Contact You?
My contact form scares off people. It's supposed to. So this was asked of me at GeekGirlCon: Your card doesn't have your email. Why do you make it so hard to contact you? It's not that I don't …
[Read more...] about Mailbag: Why Don’t You Tell People How To Contact You?
