Driving fast to understand your goals works … if you’re a race car driver.
When people insist on doing things that will hurt their site, how far does it go?
It’s time to pull out the Jump to Conclusions Mat when everyone assumes you know everything!
Sometimes I’m not nice to ‘support’ but that’s when it’s not support, but sales.
When developers sound dismissive, don’t despair! It’s not disdain, but development.
It’s not overrated, it’s not out of date, and it’s something you need to do in all things.
When should you, that new user, use trac, and when should you not?
The arm of support and the arm of humanity.
Some general ways to behave online, in order to get the best out of the internet.
It’s a gift to be simple but our answers rarely are.
Thou art mortal. Thy code will change. Thou art mortal. Thy code will change.
Please don’t tell me about how your service is 99.999% reliable. Tell me all about how you’re prepared to handle the unexpected.