Some general ways to behave online, in order to get the best out of the internet.
It’s a gift to be simple but our answers rarely are.
Thou art mortal. Thy code will change. Thou art mortal. Thy code will change.
Please don’t tell me about how your service is 99.999% reliable. Tell me all about how you’re prepared to handle the unexpected.
How to turn me from understanding and apologetic about my mistake into someone who outright hates your service.