I preface this with I really don’t have time to de-malware everyone’s site who emailed me, so please don’t ask for help right now, I’m not a freelancer for a reason and I’m booked till … Uh, August at this rate. So, no. I’m not going to be able to help you. I am going to post HOW to fix it, but if you need serious help after that, at the bottom are links of people to help you.
If you find this helpful, great! There’s a donate link to the right on my site, but personally I feel it’s more important people get the right information!
So you logged into your site and the admin side looked something like this:
The odds are that you’ve been hacked by the latest malware. Malware is short for “malicious software” and basically it’s someone screwing with you. Why? Because they can. I’m not going to get into why, it doesn’t matter. What matters are two things:
- How can I fix it?
- How can I stop it from happening again?
Before we go any further, though, go run the Sucuri Scan. That will tell you if you’ve really been hacked, or if it’s something else. For the rest of this post, I’m assuming you’ve been hacked.
How can I fix it?
Make a fresh backup of everything on your site. Download it all. Yes, it’s probably got the virus in it, but that’s okay. It won’t hurt your desktop. Also backup your database to your desktop computer. The hack doesn’t seem to have affected your database, but you should always make a good backup before you try this stuff. Make note of your theme name (and where you got it from), as well as all your plugins. You’ll need this in a moment.
Put a copy of the following files/folders in a safe place, separate from the rest of your backup:
/public_html/wp-content/uploads (and ALL files and folders under this)
Now, delete everything from public_html on your server. Yeah, everything. This is why I said make a backup, folks!
Once the server is naked, change your passwords for FTP/SSH. If you’re using a non-Secure method of accessing your server, stop and get something like WinSCP or CyberDuck or anything that allows SECURE FTP access. SFTP should be the ONLY way you FTP to your site.
Download, from WordPress.org a new copy of the latest and greatest core WordPress files (at this posting, it’s 2.9.2, but 3.0 is in beta, so that may change shortly). Install from that, NOT from your site’s automated installer. You should be able to copy all the files up and then add those files I told you to put aside. Remember them? The .htaccess, the wp-config.php and the uploads folders all go back up.
Under no circumstance should you upload anything else from your backup at this time! Also don’t bother visiting your site, it’ll look weird.
Once your files are back, go to http://wordpress.org/extend/plugins/ and download all your plugins. One at a time.
Repeat with your themes, going to http://wordpress.org/extend/themes/ or wherever you got your theme from in the first place.
If you made your own theme, it’s a little harder, since you’ll need to go over every single PHP file in your theme and look for ‘weird’ code. Sucuri has a cleanup script, but pretty much open them all up, look for encoded information that will look something like this post from Sucuri. If you see that in a file, kill it with fire.
Finally, go into your
/public_html/cgi-bin folder. If there’s a file called php.ini in there, delete it. There may not be, so don’t worry about it too much if not.
How can I stop it from happening again?
I’ve got some advice, but right now, if you’ve been told ‘Just upgrade WordPress’, well, that’s not enough. Yes, I know that GoDaddy was claiming for a LONG time that’s what you needed to do. I’m here to tell you this: GoDaddy is incorrect when they tell you ‘Just Upgrade.’
That doesn’t mean you shouldn’t upgrade, in fact, you may note I said to get the latest and greatest WordPress version (again, 2.9.2 as I write this). That’s because it’s going to have every security fix they’ve come up with to date. It’s almost always best to use the latest version of software. For most of you, it’s always better.
You may want to look into something like WordPress File Monitor, which emails you if files are changed. Just turn it off when you plan on making a lot of changes!
By deleting your files, getting a secure FTP client and changing passwords, you’ve closed the biggest security hole: You. I hate to say it, but every time I’ve ever been hacked it’s been right after I opted not to follow security protocol that I know damn well. And here’s my protocol: Always use secure connections to your website when editing data or accessing sensitive areas.
And that’s really simple. If I use cPanel or WebHost Manager, I connect via HTTPS, which is secure. If I use shell, I’m using SSH (secure!). If I’m FTPing, I’m using SFTP. You see the trend? I’m also only using software I know and trust. My browsers of choice are Chrome, Firefox and Safari. The last time I used IE 8, I got hacked. My SSH terminal is the Mac Terminal or PuTTY for Windows (which I only download from http://www.chiark.greenend.org.uk/~sgtatham/putty/ – there are other, fake, PuTTY sites). My FTP clients are (for Macintosh) Transmit and CyberDuck. For Windows… Well I actually don’t FTP much from Windows. I have been known to use WinSCP, but I’m not comfortable recommending it, as I haven’t had time to really look into it’s security. In addition, I don’t connect to my site’s back end from non-secure WiFi. That means I don’t go in on my laptop in StarBucks. Anyone can jimmy my connection!
Now that you’re being secure, go to talk to your web host. Tell them what happened. Since you have a backup of your files, you can even show them the hack! Any decent web host will sit up and pay attention. Sometimes they’ll be a bit shady, but pay attention. If they say ‘We’re going to look into this, but in the meantime, please upgrade and change passwords.’ then they’re okay. If they just say ‘Yeah, its’ your fault, upgrade.’ then you’re in trouble. When I was hacked, my host helped me sort out what it was, admonished me appropriately where I’d screwed up, and pointed out ‘Here’s when and where it happened.’ To which I said ‘Shoot! That was all on me!’ But they took the time to work with me.
If you’re on GoDaddy, LEAVE. GoDaddy Doesn’t Give A Damn, or at least they’re acting like they don’t. A user found the code used to inject malware and it’s not a WordPress specific file. In fact, this annoyance is attacking multiple servers, multiple hosts, and multiple PHP based apps.
Besides, Go Daddy is telling people to upgrade to fix the issue, but they’re running an old version of WordPress on http://community.godaddy.com (which is where they happen to be telling people to upgrade).
It’s 2010, and apps like WordPress are here to stay. Mark Jaquith wrote a deft admonishment to web hosts, telling them to adapt:
WordPress is the number one user-installed web app, and its growth is showing no signs of slowing. If you are a web host, and you don’t have a specific strategy for WordPress, you’re likely operating your service inefficiently, and may be opening yourself up to security issues. This is the year to adapt, or be left behind by nimbler upstarts.
As a side note, GoDaddy has contacted Sucuri, saying they are looking into it, but they’ve taken weeks from when this issue first sprung, Athenaesque, into the spotlight. The full-grown goddess has a spear, guys. Pay attention. If they had said, from the get go, “Gosh, this is weird, we’re looking into it!” or asked for information, or not dismissed willing technical users, they might not be on my shit-list right now. As it stands, I cannot recommend them as a host.
GoDaddy has a special contact form just for these security issues. If you were infected, use it.
Me? I use LiquidWeb
So you still need help?
Ask your host for help. If they can’t (or won’t), try to get them to do a restore from backup. But some hosts are better than others about this.
Your next step is to open your wallet:
Those are three people I ‘know’ (as much as you can know anyone on the net). Plugged In is the only one who, up front, says she’ll remove malware,
but the other two are savvy enough that I suspect they may as well. If not, they’ll tell me. Kim Woodbridge assured me that she does indeed remove malware (thanks, Kim!). and I’m fairly sure WP Turnkey might, but if not, based on his services listed, he can get you up on a new server that isn’t GoDaddy. Chip, of WP-Turnkey also said he does this, so there you have it! Ask them, and please feel free to tell them ‘Ipstenu sent me!’
And yes, these are going to cost you money. Well, running a website costs money. Welcome to the costs. I’ve paid out the nose to bail myself out of these situations before, which is why I’ve learned what to do. And even then, I pay a good host a lot of money a month to help when I’m in over my head.