Tag: support
Don’t You Give That Girl a Gun
When people insist on doing things that will hurt their site, how far does it go?
Mailbag: Playing the Middle
It’s time to pull out the Jump to Conclusions Mat when everyone assumes you know everything!
Cold Calling Support
Sometimes I’m not nice to ‘support’ but that’s when it’s not support, but sales.
“Oh yeah. That’s a bug.”
When developers sound dismissive, don’t despair! It’s not disdain, but development.
Support Politeness
It’s not overrated, it’s not out of date, and it’s something you need to do in all things.





