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Tag: support

11 August, 20145 August, 2015How It Is

Getting Good Advice

Driving fast to understand your goals works … if you’re a race car driver.

6 August, 201417 January, 2015How It Is

Don’t You Give That Girl a Gun

old fashioned rifle on a wall

When people insist on doing things that will hurt their site, how far does it go?

18 July, 201415 July, 2014How It Is

Mailbag: Playing the Middle

Men in the middle of men

It’s time to pull out the Jump to Conclusions Mat when everyone assumes you know everything!

7 July, 201417 January, 2015How It Is

Cold Calling Support

Hand holding a phone

Sometimes I’m not nice to ‘support’ but that’s when it’s not support, but sales.

2 July, 201413 June, 2014How It Is

“Oh yeah. That’s a bug.”

Complex art

When developers sound dismissive, don’t despair! It’s not disdain, but development.

2 June, 201416 May, 2014How It Is

Support Politeness

Cat on the floor, screaming

It’s not overrated, it’s not out of date, and it’s something you need to do in all things.

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