Poor Customer Service
How to turn me from understanding and apologetic about my mistake into someone who outright hates your service.
Tag: support
It’s Never A Good Time
There’s just never a good time to turn something off or close the doors. The world is 24/7, so we’re gonna have problems.
Presentations Are Not Transcripts
Why I write slides the way I do. They’re not ever going to be transcripts ever again.
WCPDX: Lightning Talk
Missed me in Portland? Watch “Rolling Your WordPress Support Character (Without Any Code)” right here, right now!
My Question is “You Suck”
Some help with handling those support questions that aren’t questions, and reviews that should have been support questions.