support - Half-Elf on Tech

28 August, 201229 August, 2012How It Is

Handling Negatives

Turn your frown upside down and don’t panic when your plugin gets bad reviews.

17 May, 201214 November, 2013How It Is

WordPress 3.4 – No Problem

Now that I’ve said it, I’m doomed, but I haven’t run into any major issues with WP 3.4 beta. Actually, I’m using it on this site right now.

12 April, 201222 April, 2012How It Is

You Never Try “Everything”

When getting tech support, never say you’ve tried everything, because you never have.

13 February, 2012How It Is

“This Needs Support” vs “This Needs Patching”

When you say ‘this is broken, fix it!’ that’s probably not what’s going to happen. User expectations, process comprehension, and a little understand goes a long way.

19 December, 201119 December, 2011How It Is

WordPress Upgrades and You

How it works, and your unrealistic exceptions about it.

30 November, 201130 November, 2011How It Is

Said It Once Before But It Bears Repeating

It’s not a problem with thinking, but a problem with understanding and lack of knowledge that causes repetition. If you don’t know exactly what you want, it’s hard as hell to ask for it.