Author: Ipstenu (Mika Epstein)

Fair bit of warning, this is a big code heavy post. I use Jetpack to handle a variety of things on my sites. Contact forms, stats, embeds, monitoring, backups, a bit of security (brute force prevention), and in some cases Photon and galleries. Oh and I especially use it for the tweeting and facebookieing of posts. Love it or hate it, it has it's uses and as a user, I find it easier to work with than its alternatives. However! Jetpack is not perfect. And my current drama llama was that I wanted to do two things:

1. Show on my dashboard how many messages I had
2. Mark a feedback message as 'answered' without deleting

The second item was very important as on a shared-management type site, it's hard to know who did what and did everyone handle an email or what have you? Really a better tool would be something that you could reply to from within the admin dashboard, versus emailing all over, but that's another day. Instead, I decided to tackle a custom post status.

This is NOT Fully Supported

This is my caveat. My big warning. WordPress doesn't yet fully support Custom Post Status. That is, yes you can totally register them, but there's no easy way to put in the interface, as the trac ticket has been around since 2010 (you read that right) and it's still not done. All that said, if you're willing to wrangle a bit of Javascript and sanitize your outputs properly, you can do this.

Big Block of Code

<?php
/*
Description: Jetpack Customizations
Version: 1.0
*/

if ( ! defined('WPINC' ) ) die;

/**
 * Customize_Jetpack_Feedback class.
 * Functions used by Jetpack to cutomize Feedback
 */
class Customize_Jetpack_Feedback {

	/**
	 * Constructor
	 * @since 1.0
	 */
	public function __construct() {
		add_action( 'dashboard_glance_items', array( $this, 'dashboard_glance' ) );
		add_action( 'admin_head', array( $this, 'dashboard_glance_css' ) );
		
		add_action( 'init', array( $this, 'custom_post_statuses' ), 0 );
		add_filter( 'post_row_actions', array( $this, 'add_posts_rows' ), 10, 2);
		add_action( 'plugins_loaded', array( $this, 'mark_as_answered' ) );
		add_filter( 'display_post_states', array( $this, 'display_post_states' ) );
		add_action( 'admin_footer-post.php', array( $this, 'add_archived_to_post_status_list' ) );
		add_action( 'admin_footer-edit.php', array( $this, 'add_archived_to_bulk_edit' ) );
	}

	/**
	 * Add custom post status for Answered
	 * 
	 * @access public
	 * @return void
	 * @since 1.0
	 */
	public function custom_post_statuses() {
		register_post_status( 'answered', array(
			'label'                     => 'Answered',
			'public'                    => false,
			'exclude_from_search'       => true,
			'show_in_admin_all_list'    => true,
			'show_in_admin_status_list' => true,
			'label_count'               => _n_noop( 'Answered <span class="count">(%s)</span>', 'Answered <span class="count">(%s)</span>' ),
		) );
	}

	/**
	 * Add URL for replying to feedback.
	 * 
	 * @access public
	 * @param mixed $actions
	 * @param mixed $post
	 * @return void
	 * @since 1.0
	 */
	public function add_posts_rows( $actions, $post ) {
		// Only for Feedback
		if ( $post->post_type == 'feedback' ) {
			$url = add_query_arg( 'answered_post_status-post_id', $post->ID );
			$url = add_query_arg( 'answered_post_status-nonce', wp_create_nonce( 'answered_post_status-post_id' . $post->ID ), $url );
	
			// Edit URLs based on status
			if ( $post->post_status !== 'answered' ) {
				$url = add_query_arg( 'answered_post_status-status', 'answered', $url );
				$actions['answered_link']  = '<a href="' . $url . '" title="Mark This Post as Answered">Answered</a>';
			} elseif ( $post->post_status == 'answered' ){
				$url = add_query_arg( 'answered_post_status-status', 'publish', $url );
				$actions['answered']  = '<a class="untrash" href="' . $url . '" title="Mark This Post as Unanswered">Unanswered</a>';
				unset( $actions['edit'] );
				unset( $actions['trash'] );
			}
		}
		return $actions;
	}

	/**
	 * Add Answered to post statues
	 * 
	 * @access public
	 * @param mixed $states
	 * @return void
	 * @since 1.0
	 */
	function display_post_states( $states ) {
		global $post;

		if ( $post->post_type == 'feedback' ) {
			$arg = get_query_var( 'post_status' );
			if( $arg != 'answered' ){
				if( $post->post_status == 'answered' ){
					return array( 'Answered' );
				}
			}
		}

		return $states;
	}

	/**
	 * Process marking as answered
	 * 
	 * @access public
	 * @return void
	 * @since 1.0
	 */
	public function mark_as_answered() {

		// If contact forms aren't active, we'll just pass
		if ( class_exists( 'Jetpack' ) && Jetpack::is_module_active( 'contact-form' ) ) {

			// Check Nonce
			if ( isset( $_GET['answered_post_status-nonce'] ) && wp_verify_nonce( $_GET['answered_post_status-nonce'], 'answered_post_status-post_id' . $_GET['answered_post_status-post_id'] ) ) { 
				// Check Current user Can and then process
				if( current_user_can('publish_posts') && isset( $_GET['answered_post_status-status'] ) ) {
					$GLOBALS[ 'wp_rewrite' ] = new wp_rewrite;
		
					$status  = sanitized_text_field( $_GET['answered_post_status-status'] );
					$post_id = (int) $_GET['answered_post_status-post_id'];
		
					// If it's not a valid status, we have a problem
					if ( !in_array( $status, array( 'answered', 'publish' ) ) ) die( 'ERROR!!!' );
		
					$answered = array( 'ID' => $post_id, 'post_status' => $status );
					wp_update_post( $answered );
				}
			}

		}
	}


	/**
	 * add_archived_to_post_status_list function.
	 * 
	 * @access public
	 * @return void
	 * @since 1.0
	 */
	function add_archived_to_post_status_list(){
		global $post;
		$complete = $label = '';

		// Bail if not feedback
		if ( $post->post_type !== 'feedback' ) return;

		if( $post->post_status == 'answered' ) {
			echo '
				<script>
					jQuery(document).ready(function($){
						$("#post-status-display" ).text("Answered");
						$("select#post_status").append("<option value=\"answered\" selected=\"selected\">Answered</option>");
						$(".misc-pub-post-status label").append("<span id=\"post-status-display\">Answered</span>");
					});
				</script>
			';
		} elseif ( $post->post_status == 'publish' ){
			echo '
				<script>
					jQuery(document).ready(function($){
						$("select#post_status").append("<option value=\"answered\" >Answered</option>");
					});
				</script>
			';
		}
	} 

	public function add_archived_to_bulk_edit() {
		global $post;
		if ( $post->post_type !== 'feedback' ) return;	
		?>
			<script>
			jQuery(document).ready(function($){
				$(".inline-edit-status select ").append("<option value=\"answered\">Answered</option>");
				$(".bulkactions select ").append("<option value=\"answered\">Mark As Answered</option>");
			});
			</script>
		<?php
	}

	/*
	 * Show Feedback in "Right Now"
	 *
	 * @since 1.0
	 */
	public function dashboard_glance() {
		if ( class_exists( 'Jetpack' ) && Jetpack::is_module_active( 'contact-form' ) ) {
			foreach ( array( 'feedback' ) as $post_type ) {
				$num_posts = wp_count_posts( $post_type );
				$count_posts = ( isset( $num_posts->publish ) )? $num_posts->publish : '0';
				if ( $count_posts !== '0' ) {
					if ( 'feedback' == $post_type ) {
						$text = _n( '%s Message', '%s Messages', $count_posts );
					}
					$text = sprintf( $text, number_format_i18n( $count_posts ) );
					printf( '<li class="%1$s-count"><a href="edit.php?post_type=%1$s">%2$s</a></li>', $post_type, $text );
				}
			}
		}
	}

	/*
	 * Custom Icon for Feedback in "Right Now"
	 *
	 * @since 1.0
	 */
	public function dashboard_glance_css() {
	if ( class_exists( 'Jetpack' ) && Jetpack::is_module_active( 'contact-form' ) ) {
		?>
		<style type='text/css'>
			#adminmenu #menu-posts-feedback div.wp-menu-image:before, #dashboard_right_now li.feedback-count a:before {
				content: '\f466';
				margin-left: -1px;
			}
		</style>
		<?php
		}
	}

}

new Customize_Jetpack_Feedback();

What this does is create a new status for your feedback of “Answered”. Ta Dah!