Author: Ipstenu (Mika Epstein)

You’re Not The Priority With Free Support

Once in a while, someone flies off the rails when they don’t get a fast enough answer for their question in a freely supported product. They don’t get the right answer, or they get what they feel is a run-around by a total stranger trying to understand the real problem, and basically they feel the service should be better.

Here’s a cold hard truth.

When it comes to free support on free products, you aren’t the priority.

Usually when people get shirty about the ‘lack of quality support’ I point out that (on WordPress.org) support is handled predominantly by unpaid volunteers who are offering sage advice and help out of the kindness of their hearts. This is mostly true. Some of us are paid by our companies to volunteer, others are doing it to master skills (not much teaches you how a product works faster than helping someone else debug it), and others do it because they enjoy it. But as far as WordPress goes, it doesn’t directly pay anyone to do support.

Sidebar: Automattic isn’t WordPress and doesn’t own WordPress. Automattic is a company who pays for some of their employees to help out in the forums. And it’s making my point. Some of us get paid by our companies.

When I tell people that they need to scale down their expectations, what I don’t mean is they should expect worse help, but that they should expect slower help. Because they’re not the priority.

What’s my priority? Number one is my family (hello). But after that you get my paying job. Keeping abreast of everything WP related that impacts us, keeping on top of server changes, looking for patterns in tickets to see if we missed something, and generally knowing everything I possibly can about WordPress at DreamHost. After that my priority becomes the websites I run (like this one) and other hobbies I have.

That begs the question of when is WordPress public support my priority? When I have the time. I try to carve out at least a couple hours a day to check in. These need to be consecutive hours, a nice block of time to catch up and read and help. I don’t always get it. Sometimes I get thirty minutes. And when I am helping out, I prioritize my time.

If there’s an alpha/beta of WP out, I check there first. If we just released a new version, I’m over in the general troubleshooting. Then I hit Multisite, because we have a very small amount of people there. If I still have time, I’ll get the ‘Requests and Feedback’ and ‘Misc.’ forums. Next I hit up the dread Ideas forum, clean out the spam, and sort things that are dupes or solved or in the wrong place.

And then I’ve hit how much free time I have, so I go over to plugins for reviewing those. Anyone who was closed for a security issue comes first. After that, it’s anyone who replied to our emails. Then I close out anyone who didn’t reply in 7 days, check for people with bad plugin names, and finally I can start in on the queue.

It’s a lot to do on top of a day job. So sometimes you will get a reply from me at 8am and then nothing again for 24 hours, because all of those things are important to people and they all need to be taken care of and you, personally, aren’t my number one priority. It’s the same reason why you may not get immediate replies from anyone volunteering, and its why I tell you to lower your expectations.

Free support isn’t better or worse, but it does run at it’s pace and that may not be yours.

17 December, 2014
Learning nginx
I’m an nginx rookie. In fact, I moved a site specifically to nginx so I could sit and learn it. While this site, today, is ‘on’ nginx, it’s actually an nginx proxy that sits in front of Apache 2.4, not because I think Apache is necessarily better, but because after all this time, I still can’t stand the loss of the dynamism of my .htaccess.

When I was experimenting, though, one of the things I started to do was recreate my ‘tinfoil hat’ .htaccess rules in nginx. What are ‘tinfoil hat rules’? They’re things I’ve tweaked in .htaccess to make it harder for nefarious people to look at my code and get into my servers. They’re also general ‘stop being from being jerks’ rules (like preventing hotlinking).

This isn’t complete, but it’s everything I’d started to compile and test.

Header
```
######################
# TinFoil Hat Rules
```
This is pretty basic, I like to document my section before I get too far into this.

Directory Listing
```
# Directory Index Off
location  /  {
  autoindex  on;
}
```
Directory listing is like when you go to domain.com/images/ and you get a list of all their images. This is just a bad idea, as people can also use it to list PHP files you might have (many plugins lack an index.php, and no, this isn’t a bad thing). This simple rule will protect you.

Hotlinking
```
# Hotlinking
location ~* (.jpg|.png|.jpeg|.gif)$ {
    valid_referers blocked elftest.net *.elftest.net;
    if ($invalid_referer) {
        return 444;
    }
}
```
Ah. Hotlinking. This is in-line using images from someone else’s server, like <img src="http://example.com/images/yourimage.jpg" /> – If I’m on example.com, that’s fine. If I’m not then that’s bad. Never ever hotlink images unless the site provides you a hotlinking URL. I cannot stress this enough.

This code comes straight from the nginx wiki, and works great.

Protecting wp-config.php

This is pretty straightforward. I want to block anyone from hitting that directly, any time, any where.
```
location /wp-config.php {
    deny all;
}
```
Done.

Brute Force Protection

If you have ngx_http_limit_req_module module then you can rate-limit how many requests an IP can give to a file.
```
location /wp-login.php {
    limit_req zone=one burst=5;
}
```
And that’s all I got to…

And that is, sadly, as far as I got before I started playing with Apache 2.4 and enjoying the ifs of that, over nginx. What about you? What are your nginx security tweaks?
15 December, 2014
Stick a Fork In It
So you’ve forked a repository from someone and they happen to be using git. This is great and with git (and GitHub) this is so easy and so simple. Heck, on GitHub, they want you to press that fork button. And this is all wonderful except for two things.
1. You can’t search a fork on GitHub.
2. Merging back into your fork is confusing.
The first issue drives me nuts.

That it says “currently” gives me some hope, but it’s one of the most annoying aspects of a fork on GitHub.

The second issue is bigger than just GitHub.

Sometimes when you fork, you never want to go back, and that’s sensible. You’ve decided to go a different way. That’s how most of us view a fork, after all, because we’re used to repositories being silo’d and stand alone (like with SVN). But with git, you can actually send your fork repo as a pull request to the original for them to merge in your changes. And the reverse is also true, so if you and another dev have a fundamental difference on something you can’t hack with an add-on, you have options that don’t involve reading every line of code and copy/pasting.

Yes, I did that before.

Thankfully you won’t have to. You can follow three steps to do this.

Add the Upstream

Technically you should do this any time you make a fork, but if you use GitHub you probably forgot. After all, GitHub has that nice ‘Pull Request’ button for you, which takes care of it. They want you to cross contribute and, bless them, they make it quite easy to do so.

Instead, you’ll want to manually tell your repository that yes, Virginia, there is an upstream. This is the parent repository and it’s one command:
```
git remote add upstream ORIGINALREPO
```
On GitHub it looks like this:
```
git remote add upstream https://github.com/ORIGINAL_OWNER/ORIGINAL_REPOSITORY.git
```
Simple. Done.

Fetch the Upstream

Now you want to fetch the upstream repository so your clone of the repository has the code it will need to merge.
```
git fetch upstream
```
Yeah, it’s that simple. It’s pretty much making a branch and fetching its changes. At this point, you’ve not made any changes to your own code.

Merge with Upstream

This works best on master to master, but I’ll bet you can also set a branch and merge that way.
```
git merge upstream/master -m "Merging from upstream"
```
If there aren’t any commit differences, it fastforwards. Otherwise you get a merge done safely, your changes stick.

But I don’t use Git on the CLI!

According to Hermes Pique, you can do it this way:
1. Open your fork on GitHub.
2. Click on Pull Requests.
3. Click on New Pull Request. By default, GitHub will compare the original with your fork, and there shouldn’t be anything to compare if you didn’t make any changes.
4. Click on switching the base. Now GitHub will compare your fork with the original, and you should see all the latest changes.
5. Click on Click to create a pull request for this comparison and assign a predictable name to your pull request (e.g., Update from original).
6. Click on Send pull request.
7. Scroll down and click Merge pull request and finally Confirm merge. If your fork didn’t have any changes, you will be able to merge it automatically.
Me? I like the CLI.
12 December, 2014
Hide Your Site on Multisite
Sometimes when you’re building a network, you don’t want all your sites to be available just yet. While you can install a ‘Coming Soon’ plugin, there are also built in ways to handle this.

First you’ll want to take advantage of two of the Network’s least loved features: Deactivate and Archive. When you go to the Sites page on the Network Admin and hover over the items, you have new options appear:

Should you click on Deactivate, you’ll be asked to confirm and then you get this:

Don’t panic!!

I know it says Deleted. It’s not. A deleted site is 100% deleted, the DB tables dropped and the images nuked. So while it ‘says’ deleted, it’s not. If you press Archive it’s a little more realistic:

What’s the difference? In both cases, this is what a non-logged in user sees:

This site is no longer available.

And in both cases, you can’t log in, because this is what you see for wp-admin and wp-login.php.

It’s weird, but it pretty much ‘archived’ the sites. You can, as a Super Admin, see it, but you can’t even change user roles from the network dashboard. (I spent about an hour trying to debug why I, as a Super Admin, couldn’t get to the dashboard at all, and it turned out I needed to flush my cache, so remember folks, caching is wonderful until you shoot your foot.) Still this presents a predicament.

Frankly, I don’t want people to know a site doesn’t exist. That can be easily done with a filter and a redirect:
```
// Archived sites only I can see
function helf_redirect_hidden_sites() {

	// Super Admins always get in
	if ( is_super_admin() || current_user_can( 'manage_options' ) ) {
		return true;
	} else {
		// Defines
		if ( defined( 'NOBLOGREDIRECT' ) ) {
			$goto = NOBLOGREDIRECT;
		} else {
			$goto = network_site_url();
		}

		$blog = get_blog_details();

		if( '1' == $blog-&gt;deleted || '2' == $blog-&gt;deleted || '1' == $blog-&gt;archived || '1' == $blog-&gt;spam ) {
			wp_redirect( $goto );
	        die();
		}
	}
}
add_filter('ms_site_check','helf_redirect_hidden_sites');
```
I wanted to allow my site admins and my super admin to view it, but if you don’t, edit if ( is_super_admin() || current_user_can( 'manage_options' ) ) to only allow what you want. And because I’m using a subdomain site, this makes it look like an archived/deleted site is just another non-existent site, by redirecting to NOBLOGREDIRECT.

But this doesn’t work around the problem that my whole wp-admin is blocked off to non logged in users. I mean, how can I log in? The only workaround is that if the site is a subdomain (test.halfelf.org) or a subfolder (halfelf.org/test), then I can log in at halfelf.org/wp-admin and then visit over. If this was a mapped domain, I’d be in trouble. So it’s clearly not a perfect solution for everyone.

By the way, you can customize the various messages for suspended or deleted sites by creating the following files in wp-content:
```
blog-suspended.php
blog-deleted.php
blog-inactive.php
```
So if you just want it to be pretty, that’s easy.
10 December, 2014
Don’t Be Afraid To Learn In Adversity

also i’d like you to either never submit pull requests again or at least try to not put harmful code in them

That was what a developer said when I made a derp pull request, adding in a check for 0 that should have been better as a check for not -1.

Regardless of the fact that he and I fundamentally disagree on the usefulness of the code (and frankly, that’s why I assumed he’d be punting my pull request), his reply is something I’m very glad I got now and not 10 years ago.

Like pretty much everyone on the planet, I have moments where I wonder if you’re all going to figure out that I don’t know a damn thing and I’ve been faking it all these years. It’s Imposter Syndrome, and we all suffer from it to a degree. And it’s comments like that developer made that reinforce it.

Now, I know this guy’s history. And I know at first glance his reply may seem terse but not all that bad. Sadly, this is probably the nicest I’ve ever seem him tell someone they sucked. He’s not nice. At all. His support forums are filled with him calling people demeaning names, or saying they’re stupid for not understanding his code, and frankly on the list of humans I would willingly interact with for fun, he’s not there. He’s not even on the reserves. But I still respect his code (though not his documentation, inline or otherwise) and I use it every day. I won’t be contributing to it anymore because I don’t have any need to be in an abusive relationship.

“Curse your sudden, but inevitable, betrayal!”

And that’s what this is! He’s abusive and behavior I don’t care for and wether he means it or not, he’s being mean. It feels silly and petty to put it that way, but that’s what it is. He’s a mean person. I don’t care that he’s mean, and it didn’t actually hurt my feelings though it did make me momentarily angry at him, but I do care that meanness like that will convince someone to stop and never get better at things. Did it hurt my feelings? Yes, it did. It sucks to be told your code sucks, but it sucks more to be told in a way that makes you feel like you’ll never be good enough in any way, which is precisely what many people will read from that comment.

When you ask me “Where does Imposter Syndrome come from?” I say “People like that.” People who reinforce the belief that you’re not good enough, that you’re crap and don’t deserve their time to learn better, and you can go eff yourself.

Is he required to be nice and handhold me through the code and explain why? Hell no! But he made an open source product which he opened to the public, put on GitHub, and allowed for pull requests. He’s naive to think everyone will come to his product knowing everything, and I suspect part of his attitude issue is because he doesn’t want to help people. Which again, is fine. Obviously I don’t feel the same way, but I also don’t think everyone can be good at support. I do think that if you’ve got all this in the open, you’re going to get people who are far less experienced than you are. How you treat them will set the standard for what kind of help you get from your community in the future.

Let’s contrast this. I was talking to people about a change in some laws recently and fiddling with an add on to code I use because of it. When I reached a point at which the code worked, I put it on Github and said “Pull requests and fixes welcome!” I knew the code wasn’t good enough. I knew I wasn’t sanitizing everything yet, some of it was terribly inefficient, and some of it was bad code. I knew this. I knew it wasn’t perfect at all, but I put it up and then pinged a developer for the product I was using. His reply?

mind if I fork that and we distribute it either on [our] site or in (pending yet another round of core team discussion) in core?

Boom. He knew it wasn’t perfect. He saw the value in the attempt and proof of concept, and he ran with it. Naturally I told him to use and enjoy, because I’d licensed it GPL. He also said he’d try and do a pull request to make it so when you used the code, it stopped you from picking the wrong thing. That was something I’ve yet to sort out, even though I’ve been playing with the code some more. I’m learning something new. I’ve never written for that code project before (except a typo fix). This is all new for me.

The difference is pretty bold. One guy pretty much insulted me, one encouraged. The insult, justified or not, discouraged me from wanting to pitch other suggestions or improvements. The encouragement is making me think about an offer they made a while ago more seriously. It also inspired me to sit and study the code, read what it did and why (seriously awesome inline documentation there), and be able to go from zero to add-on in 4 hours while prepping for a holiday dinner.

How you represent yourself, as a developer, creates your community. How you treat others can help or hinder their entire lives. You may not think about your words as having that much power because you’re just someone who helps in a support forum, or you wrote a simple two line plugin, or you translated a file, but they do. Your words matter a lot.

As for the people reading this who don’t code well either, don’t be afraid to code badly. You can’t know it all from the beginning and don’t let people get you down about that. Tell them you’re learning, that you’re trying to be bold and step out, and you won’t get any better in a vacuum. Some of us have to learn by doing, after all. We can’t all read the code and know the answers, and that’s okay.

By the way, yes I’m still using the code from the other guy. I’ve forked it (and now I get to learn about syncing your fork back with master changes) and I’m keeping my one change in there. I’m sure there’s another fix, with a filter perhaps, but given the lack of documentation and assistance, I’ll be stuck with this for a while yet. But you know what? That’s actually okay.

I honestly have no hard feelings on a personal level. I’m not obligated to like him or agree with his choices. He’s not obligated to agree with mine. That’s why open source is great. I can fork it and go. But what won’t happen is that I won’t be afraid to make changes, to get things wrong, and to keep learning.

I’m not an imposter. I’m just still learning.

8 December, 2014
Whose Responsibility Is It?

When WordPress 4.0.1 came out, a small number of sites broke.

For a while, we’ve been touting that minor releases to WordPress core, the ones we auto-upgrade for you, are very safe, very tested, and very important. While all this is true, it has brought a few people complaining to me that obviously I was wrong.

It’s true that the 4.0.1 release broke people. It was an object lesson in why I tell people not to reinvent the wheel. But this upgrade situation does not mean the upgrades aren’t safe, secure or smart. It does bring thoughts to mind, like what my friend David talks about when he considers WordPress at the enterprise level. I know people who are using this failed upgrade scenario as a reason to tout that WordPress isn’t ready for big business, but I think they’re looking at it from the wrong perspective.

Let’s step back.

I used to work for The Man. I’m well aware of the machinations you go through to upgrade anything at a massive enterprise. One of the things they do is a code review. Every single upgrade is checked and tested and a dry-run of the upgrade is run to ensure everything works the way they think it should. By allowing WordPress auto-upgrades, you remove that ability. For a massive corporation? I would turn off the auto-update.

But at the same time, this mythical major company running WordPress would have at least one person who knew WordPress. They would have someone who’s job it was to review every single bit of code that went into their WordPress site. Each plugin would be checked, tested, evaluated for security, and only installed if that WordPress Checker said it was good. Because that’s exactly what you must do in any and all enterprise situations.

David’s viewpoint is that the vetting of a site should be delegated.

My gut reaction to say that they should know better has to be tempered with the fact that no, they should not have to. It’s the job of every site owner to vet their system, but to make a platform that is truly global, that vetting should be delegated. Web hosts and security analysts should vet code for collisions and bugs. Theme and plugin shops should ensure that their products adhere to best practices. Putting accountability for the full stack on each site owner is not only inefficient, but impractical. Inherent trust should exist that code in the official repository maintains a baseline level of code, trust that is eroded when the problems that occurred with a subset of sites on this update occur.

And here, he and I disagree somewhat.

It’s the job of everyone who uses software to be aware of what they’re doing. Vetting the software before it goes in to your system has to be someone’s job. WordPress core does an amazing job of this for you. WordPress core is safe. The 45k plugins and themes in the world don’t always meet the same level of robust checking. Which means when you introduce WordPress to your environment, you absolutely have to seriously review those third party odds and sods you want to use because they’re so shiny and cool.

Web hosts vet code for collisions, sure. We do at DreamHost. That’s part of my and Mike’s jobs! We know what’s going into WordPress and if it’s going to blow things up at DreamHost for our customers. But like the site owner who found her site down one morning because we’d upgraded her from PHP 5.2 to 5.4 and it broke her WordPress 2.5 site, we cannot account for everything.

I think there’s a need for security specialists to review plugins, in a public forum, and point out who’s not doing things in the best way. I also think that there’s a need for developers to remember there’s a reason why we do things a certain way, and while it’s fine not to, you have to keep in mind that it’s now your responsibility to keep a close eye on anything that changes in core that might cause your code not to work as well.

For example. If I wrote a plugin that worked around the shortcode API for whatever reason, I would have a custom query on trac for any ticket related to Shortcodes and have it as an RSS feed to monitor. Or I might even subscribe to the trac firehose and use a filter to pull out anything that so much as mentioned the word. Because I’ve now made a change that I know might be a problem someday.

Every business owner should know the risks of all the software they use, be it website or desktop. This responsibility is the cost of doing business. The size of the business and the importance of the software will change what resources you can afford to allocate to that part of your business, but you absolutely cannot ignore it.

While I really want to say that because WordPress core does due diligence you don’t have to, I would be a lying liar who lies. Even if we do as David suggests and have everyone in the world making sure things are vetted and checked and stamped, it still requires the owners of a site listen to that information and not use the code that’s less optimal. Enforcing that would be impossible unless you wanted to suggest that WordPress outright deactivate code that doesn’t use the proper APIs. That would put a lot of weight on WordPress and slow it down and be pretty annoying for people who are legitimately using non-standard methods of development and implementation.

No matter what, at the end of the day, the person who is responsible for the code quality is the person who wrote and maintains it. But the person responsible for their site is the person using the code. You have to know what code you’re putting into the site and be aware of the risks you’re introducing to your environment by doing so. If your website is your entire business, you cannot afford to be cavalier about these things.

Disasters happen. Understanding the risks will prepare you for dealing with them when they do.

5 December, 2014